This privacy policy outlines how we collect, use and protect the personal data of guests who book our holiday cottage, Forge Cottage, located at The Stables, Glan Clwyd Bella, Llandyrnog, LL16 4HY. This policy is effective from the date of publication.

 

In terms of this privacy policy, ‘we’, ‘us’ or ‘our’ means the owners of Forge Cottage.

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We may collect personal data including but not limited to names, addresses, email addresses, phone numbers, details of bookings, and payment details. We may collect this data from guests who book directly with us, via third party booking platforms or through our website. We may also collect data indirectly through the use of cookies and other online tracking technologies.

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We collect personal data to help provide our guests with a wonderful stay at Forge Cottage. This includes using personal data to provide a clean and comfortable holiday home upon arrival, to respond to complaints, to send correspondence regarding a guest's stay, and to meet legal obligations.

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We may share personal data with third parties such as cleaners, maintenance personnel or booking platforms. We may also reserve the right to disclose personal data to third parties in the event that our assets are acquired by a third party.

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Personal data may be used for sending out emails, keeping a record of our relationship with guests, contacting guests with offers, and to meet legal obligations.

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We will store personal data for as long as is necessary to provide our services and to meet legal obligations. For example, we may need to retain some information for tax purposes.

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We take the protection of personal data seriously and use appropriate technical and organizational measures to safeguard it. We will never sell an individual's data to third parties for marketing purposes.

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Individuals have the right to access their personal information, have incorrect personal information corrected, restrict use of personal information, be forgotten, have their personal information be portable and to object to the use of their personal information.

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Individuals can make data requests by contacting us at the following email address: hello@escapetothestables.co.uk. We will respond to all requests within one month of receipt.

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Our website may use cookies to collect data about visitors' activity. We may also use third party cookies from services such as Google Analytics or HotJar. By using our website, guests consent to the use of cookies.

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We reserve the right to make changes to our privacy policy. Any significant changes will be communicated to guests via email and on our website.

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For any privacy-related queries or concerns, please contact us at the following email address: hello@escapetothestables.co.uk. Our postal address is Forge Cottage at The Stables, Glan Clwyd Bella, Llandyrnog, Denbigh, LL16 4HY and our phone number is 07493679798.